Refund policy

We accept returns WORLDWIDE! We hope you love your purchase but in the event that you would like to make a return, we can certainly help!

If you are not completely satisfied with your purchase, please contact us at info@tiod.ca to return within 10 days of the delivery date, with proof of purchase.

Note that all items purchased on sale are FINAL SALE. 

Item(s) that are returned will be eligible for a refund excluding a 15% restocking fee and the original shipping costs. If you wish to exchange the item for one of similar value or return the item for a store credit, the 15% restocking may be waived. Return shipping is your responsibility and we do not provide return shipping labels. Your refund or store credit will be processed within 3-5 business days of receipt of the returned item(s).

All items being returned must be in unused condition and arrive to our warehouse in undamaged condition. Please keep this in mind when repackaging any returns. TIOD Maison reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

Kindly note that while minor scratches incurred during courier handling are regrettably beyond our control, they do not detract from the item's functionality. As such, refunds or returns for items with minor scratches are not accepted. However, we are delighted to offer guidance on simple, at-home solutions for addressing such imperfections

Please email info@tiod.ca if you would like to begin a return and we will provide you next steps and information.