Shipping & Returns
What are your delivery times?
At TIOD Home Collection, we use many shipping methods to get your orders to you in the fastest and safest way possible. All of our products take between 3-6 weeks estimated total for production and delivery.
Due to increased carrier delays in the past couple years we always note that ship times are estimated. We are unable to refund for a delayed order and an item already on the way as carrier delays are outside of our control.
Unfortunately we are unable to specify an exact delivery date due to any unforeseen delays with the carrier to your specific country. However, please reach out and we can give you a better idea of an ETA if you are curious when your order will arrive!
Please do not hesitate to reach out with questions regarding shipping and your order at info@tiod.ca.
How much will shipping cost?
Shipping is FREE worldwide! All duties, necessary taxes, and carrier fees will be free of charge for all clients no matter where they are shipping too!
How can I make a return?
We accept returns WORLDWIDE! We hope you love your purchase but in the event that you would like to make a return, we can certainly help!
If you are not completely satisfied with your purchase, please contact us at info@tiod.ca to return within 10 days of the delivery date, with proof of purchase.
Note that all items purchased on sale are FINAL SALE.
Item(s) that are returned will be eligible for a refund excluding a 15% restocking fee and the original shipping costs. If you wish to exchange the item for one of similar value or return the item for a store credit, the 15% restocking may be waived. Return shipping is your responsibility and we do not provide return shipping labels. Your refund or store credit will be processed within 3-5 business days of receipt of the returned item(s).
All items being returned must be in unused condition and arrive to our warehouse in undamaged condition. Please keep this in mind when repackaging any returns. TIOD Home Collection reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Kindly note that while minor scratches incurred during courier handling are regrettably beyond our control, they do not detract from the item's functionality. As such, refunds or returns for items with minor scratches are not accepted. However, we are delighted to offer guidance on simple, at-home solutions for addressing such imperfections
Please email info@tiod.ca if you would like to begin a return and we will provide you next steps and information.
What if my order arrives broken?
If an item arrives broken, damaged, or with other issues, please contact us for a refund or replacement and we will proceed with next steps for this occasion.
For all items that arrived damaged or broken the following photos must be provided to us in order to resolve the issue:
1. Photo of broken item
2. Photo of your shipping label on the box with tracking
3. All sides of box you received the broken item in
Please send this information to info@tiod.ca
When will I receive my refund?
You will receive your refund on your original payment method 5-7 business days after return is processed at our warehouse.